We always do our best to respond to your enquiries as soon as possible, and aim that you will have been contacted within 5 hours, on average
within 1 to 2 hours.

Customer Service now on eMails!!!

Moonline.co.uk has transformed their Customer Service call centre into an e-Customer Care Centre, wherein, all customer queries would be
handled and resolved through emails. The reason behind this decision was to offer our valued customer a
quick resolution and efficient customer service.

We had initially set-up the call centre with a view to encourage better customer service. However, due to the influx of calls, and comparatively less agents,
a lot of customers complained about not getting through our phone lines. As a result, a practice
which was started to help our customers had them complaining instead.

With this new e-Customer Care Centre, we assure our valued customers that we can put in our maximum efforts for
the best possible resolution to your queries.